In the event of a claim you are instructed to take steps to: safeguard all persons; secure your property; address any potential immediate emergency situation; and gather pertinent information for your first report of loss. To make your first report of loss you can either contact us, you can report your claim via our online claims reporting option or call the claim hot-line number for your particular insurer — typically found in your policy (claims) kit if you have been instructed to call them directly.
Good information to have handy could include: your policy number from your insurance policy, an incident report (from the local police department if it's an auto accident or potential theft once one becomes available). Your insurer will want whatever you can provide that will help them better understand the type of claim, its reported cause, who was hurt or injured or what business property was involved, pertinent employment info (if it's a worker's compensation claim) along with the time, date and place of the incident, loss or damage. Be sure to keep good records of all expenses, repair estimates and/or medical bills associated with any potential claim as well as contact information for any injured parties, witnesses or third party claimants. If you do not have all this information at the time of your first report you need not worry. Make your initial report to us or the insurer to put them on notice and you can fill in after the fact with the missing necessary information as it becomes available.
If you are a policyholder of the...
The Hartford Insurance Group call toll free 1-800-327-3636 and press option 1. The Hartford is available 24 hours 7 days a week. To expedite service please have your policy number available. To report your business insurance claim online click here to go directly to their corporate web site.
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